Palatia Luxury Wool Carpets – Crafted for Comfort & Style

Each rug is custom-made and truly one of a kind, embodying the pinnacle of luxury with no mass production in sight. Handcrafted with meticulous detail, each rug boasts a unique design that adds character to your space. They provide unparalleled comfort underfoot, thanks to their plush texture, while the natural fibers ensure lasting quality. Whether you seek a standout piece or a subtle accent, our diverse selection caters to every taste and décor style. Enjoy the ultimate indulgence with a statement piece that exudes sophistication.

• Material: 100% Wool
• Shape: Rectangle
• Pattern Type: Floral
• Wash Style: Hand Wash
• Quality: 230 lines; 367kpsi (570,000 knots/m2)
• Size: 8 x 10 ft
• Hand Knotted

At Amalure, we are committed to providing you with high-quality, luxurious products that meet your expectations. However, we understand that there may be rare instances where the product received does not meet our stringent quality standards. In such cases, we offer a 14-day return policy, subject to the conditions outlined below.

If you have questions, please send an email to support@amalure.com

 Return:

• Faulty item: such as manufacturing defects, damage during shipping, or significant discrepancies from the product description. send us image or video at support@amalure.com.
• Time Frame: You must initiate the return process within 14 days of receiving the product. 
• Condition: The product must be returned in its original condition, unused, and with all original packaging and tags intact.
• Items Not As Described No Longer Needed: If you want to return an item that isn't faulty, contact us within 14 days of receipt to start the return process.

Return Process:

1. Contact Customer Support:  please contact our customer support team within 14 days of receipt. Provide your order number, a description of the issue, and any relevant photos.

Replacement:

• Replacement Product: Upon receiving and inspecting the returned product, we will send a replacement of the same item if the quality issue is confirmed. If the product is no longer available, we will offer an exchange for a similar item of equal value.

Important Notes:

• Inspection Upon Delivery: We strongly encourage you to inspect your product upon delivery. Any damage or issues should be reported immediately to our customer support team.
• Contact Information: For any questions or to initiate a return, please contact our customer support team at support@Amalure.com

By making a purchase, you agree to the terms of this return policy. We appreciate your understanding and cooperation as we strive to provide you with the best possible products and service.

Cancellations (Before Order Ships)

If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours in the chat in the bottom right, or email support@amalure.com any time.